About Us
At Genesis Plan Management, we specialise in providing hassle-free, transparent, and reliable NDIS Plan Management services. We ensure you have complete control and flexibility over your NDIS funding while we take care of the financial administration for you.
Why Choose Genesis Plan Management?
✅ We are solely dedicated to Plan Management services – Means no conflict of interest, just unbiased financial management.
✅ Access More Providers – We support your freedom of choice by enabling you to use both NDIS-registered and non-registered service providers.
MoreHow to Get Started?
- Request Plan Management at your NDIS planning meeting—just ask to be “Plan-Managed.”
- Sign up with us and gain immediate access to expert financial support.
- Enjoy more flexibility and choice while we take care of the rest!
- 👉 Sign Up Online
Say Goodbye to NDIS Management Worries!
Invoice & Payment FAQs
Invoice & Payment FAQs
- How do service providers submit invoices?
Service providers should email invoices to accounts@genesisplan.com.au for processing.
- What happens after an invoice is submitted?
Once we receive an invoice, our Plan Manager:
✅ Verify the invoice to ensure it aligns with the participant’s NDIS plan.
✅ Claim funds from the NDIA on behalf of the participant.
✅ Process the payment to the service provider as soon as NDIA releases the funds.
- How long does it take for invoices to be paid?
Most invoices are processed within 2-3 business days, depending on NDIA approval times.
- What details should be included on the invoice?
To avoid delays, invoices should include:
- Participant’s full name and NDIS number
- Service provider details (ABN, business name, and contact information)
- Invoice number and date
- Description of services provided (including dates of service)
- Line NDIS item codes
- Total amount payable
- What if an invoice is incorrect or missing information?
If an invoice is missing details or does not match the participant’s NDIS plan, we will contact the service provider for corrections before processing the payment.
- Can participants track their invoices and payments?
Yes! Participants can request financial statements and payment tracking updates by contacting our team.
- What if a service provider has not received payment?
If an invoice has not been paid within the expected timeframe, please contact accounts@genesisplan.com.au for assistance.
Pace Endorsement
If you’ve recently received a new NDIS plan, it’s important to endorse Genesis Plan Management as your Plan Manager in the NDIA’s new Business Management Software, PACE. This ensures we can help manage your NDIS funding.
There are two simple ways to endorse us:
Option 1: Endorsement via Your NDIS Contact (LAC or Planner)
- Contact your Local Area Coordinator (LAC) or NDIS Planner.
- Inform them that you wish to endorse Genesis Plan Management (NDIS Organisation Number 4050157922) as your Plan Manager.
Option 2: Endorsement via the NDIA
- Call the NDIA National Call Centre at 1800 800 110.
- Request to endorse Genesis Plan Management (NDIS Organisation Number 4050157922) as your Plan Manager.
Important: Only the participant, a plan nominee, or guardian can endorse a plan manager by contacting the NDIA.
Once your endorsement is complete, we’ll be able to start managing your NDIS plan and financial administration. If you need assistance, feel free to contact us!
Frequently Asked Questions (FAQs)
- What is NDIS Plan Management?
Plan Management is a financial service that helps you manage your NDIS funding. We process invoices, track spending, and provide financial reports so you can focus on achieving your goals.
- How much does Plan Management cost?
Plan Management is fully funded by the NDIA and does not affect your other NDIS supports.
- Can I use both registered and non-registered providers?
Yes! With Plan Management, you have the flexibility to choose both NDIS-registered and non-registered providers.
- How do I switch to Genesis Plan Management?
Switching is easy! Contact us, and we’ll guide you through the simple process.
- How do I sign up?
Fill out the form below, and we’ll be in touch to complete your registration!